THE EFFECT OF PROMOTION SERVICESCAPE, DESTINATION IMAGE VISITING THE
THOUSAND ISLAND OF DKI JAKARTA
Estiningsih Trihandayani1 , Nandan Limakrisna2
, and Hari Muharram3
Program of
Industrial Engineering, Faculty of Engineering, Pamulang University1
Pakuan
University Graduate School2,3
[email protected]1, [email protected]2, [email protected]3
ABSTRACT
Introduction: Tourism is one of the
government's priority efforts to improve the Indonesian economy. that tourism
or what is often referred to as a tourist place is a geographical area that is
in one or more administrative areas where the tourist place is located. Public
space, tourism services, accessibility and a sense of togetherness are
interconnected and complement the realization of tourism. If the offer of the
destination is attractive, it will definitely encourage visitors to visit the
tourist attraction. Because tourism potential is a factor that causes visitors
to visit a tourist spot. If the visitors feel satisfaction (satisfaction) with
the tourist attractions, they will definitely return to the tourist attractions
(revisit intention) and will then provide recommendations (intention to
recommend) to others. Method: This study uses
Keyword: Tourism, tour services, Thousand Islands.
Corresponding Author: Estiningsih
Trihandayani
E-mail: [email protected]
INTRODUCTION
Tourism
is one of the priorities of the government's efforts to improve the Indonesian
economy (Anggraeni et al., 2022). Adapting Tribunnews
written by Anjungroso (2019), the Central Statistics Agency of
DKI Jakarta Province from its records shows
that tourist visits explain a
fairly high number, reaching an average of 2.5 million tourists per year. This
number is increasing every year. The contribution from the tourism aspect is
10% of the Regional Original Revenue (PDRB) of DKI Jakarta. The diversity of
tourist destinations in Indonesia and the different recreational needs of the
community make it a �challenge for tourism destination managers.
Starting from natural tourist destinations to artificial tourist destinations.
The tourism or
what is often referred to as tourist attractions is a geographical area that is
in one or more administrative areas where the tourist attractions are located (Manan & Haryanto, 2018). Public space,
tourism services, accessibility and a sense of togetherness are interconnected
and complement the realization of tourism. The classification of regions
according to (Duwitau & Wijanarko, 2020) is
as follows: (1) Natural resource areas, such as climate, coast, forest, sea;
(2) cultural resources such as historical sites, museums, theaters, and local
communities; (3) recreational facilities such as amusement parks; and (4)
events such as the Bali Arts Festival, Lake Toba Party, Night Market etc.
This
will be taken into consideration by tourism actors in
determining the shape of their preferred tourist spot . To reduce the burden of
water, the community requires recreation
in the midst of the hustle and bustle of daily activities. Jakarta is one of
the cities with a very high level of activity, therefore the author assumes
that people really need a tourist destination to release the fatigue felt by
the people of Jakarta. In Jakarta and its surroundings there are several
tourist attractions, including the Taman Mini Indonesia Indah, Dufan (Ancol),
Puncak Bogor, the Thousand Islands, and so on. These attractions are some of
the most popular tourist attractions to visit for the people of Jakarta.
The
offer of a destination is attractive, it will definitely encourage visitors to
revisit the tourist attraction (Meyer & Schwager, 2007).
Because tourism potential is a factor that causes visitors to visit
a tourist spot. If the visitors feel satisfaction ( satisfaction ) with the tourist attractions, they will definitely
return to the tourist attractions ( revisit
intention ) and will then provide recommendations ( intention to recommend ) to others (Kadi et al., 2021). Satisfaction
can mediate the destination image variable on interest in revisiting, while
Ika's research (2019) finds that brand
image has no significant effect on E-WOM through
satisfaction (Khansa & Farida, 2016).
According
to the Kompas.com article reviewed by Ira Gita Natalia Sembiring (Sembiring, 2021), the
number of tourist visits in the Thousand Islands experienced a decline during
2020. This was due to the prolonged impact of the Covid-19 pandemic, which had
hit Indonesia since March 2020. Head of the Tourism and Economics Sub-Department
Thousand Islands Creative, Hastuti said, the number of visits decreased by 33%.
"For 2020, tourist visits to the Thousand Islands are 222,253
people," said Puji in his statement. "This figure has decreased by
33%, from the target number of visits in 2020 as many as 664,000
tourists," he continued.
Apart
from promotions, the experience of tourist actors also
makes writers want to prove
that the promotions offered by the Thousand Islands provide a sense of
satisfaction. to visitors so
as to make tourists feel satisfied and want to visit
again to enjoy the attractions in the Thousand Islands. The researcher intends
to analyze the extent to which the
promotion of servicescape and destination
image in influencing the perceived
value of the Thousand Islands DKI Jakarta and to see the impact on the revisit intention of visitors in the
Thousand Islands DKI Jakarta.
Therefore,
the purpose of this study was to determine the significant effect of service
cape promotion on perceived value, the significant effect of destination image
on perceived value, the significant effect of perceived value on revisit
intentions, and the significant effect of service robe promotion. intention to
revisit, a significant effect of destiny. image on intention to revisit,
significant effect of servicescape promotion on intention to revisit through
perceived value, significant effect of destination image on intention to
revisit through perceived value .
The Proposed Model and
Hypothesis
Promotion
Serviscape Perceived
Value Destination
Image Revisit
Intetion
Information:
Figure 1. Thinking Framework
Source: Analysis results (2022)
Based on the framework
in Figure 1, the hypotheses proposed in this study include:
H1 ����� :
promotion
servicescape has a significant effect on
perceived value
H2 ����� :
destination image has a significant
effect on perceived
value
H3 ����� :
perceived value significant effect on
revisit intention
H4 ����� :
promotion
servicescape significant effect on
revisit intention
H5 ����� : destination image significant effect on
revisit intention
H6 ����� :
promotion
servicescape significant effect on
revisit intention through perceived value
H7 ����� :
destination image significant effect on
revisit intention through perceived value.
METHOD
This research
uses quantitative method. Quantitative
research methods can be interpreted as research based on the philosophy of positivism,
which examines a particular population or sample, collects data through
research instruments, analyzes quantitative/statistical data with the aim of
testing the applied hypothesis (Sugiyono, 2017). The variables
studied in this study were independent variables, dependent variables and
intermediate variables. This study tested the hypothesis and the effect of the
independent variable on the dependent variable through the intermediary
variable. The independent variables are: perceived value and promotion, the
dependent variable is: intention to visit again and the intermediate variable is:
satisfaction.
This
research applies SEM (Structural Equation Modeling) using LISREL SEM
software and SPSS software. Researchers use SEM in this study because SEM
is considered more accurate, that is, researchers not only know the relationship between
variables, but also know the components that make up the
variables and know their size (Santoso, 2015).
RESULTS AND DISCUSSION
Hypothesis testing uses the criterion that if the t value of
the structural equation > 1.96 indicates that there is a strong influence
between the variables and the acceptance of the hypothesis, the hypothesis is
rejected if there is no influence between variables. Based on Figure 2, all
relationships in this study were found to have a significant effect because the
t value was > 1.96. Hypothesis 6 has the largest indirect effect because it
has a standard total effect of 0.348 which is greater than Hypothesis 7.
Figure 2. T-Values
SEM
Source:
Analysis results (2022)
Table
1. Structural equation model
|
Hypothesis |
Bound variable |
|
Independent variable |
Standardized Total Effects |
t-values |
Interpretation |
|
H1 |
perceived
value |
|
promotion
servicescape |
0.487 |
7,231 |
Significant |
|
H2 |
perceived
value |
|
destination
image |
0.414 |
6,236 |
Significant |
|
H3 |
revisit
intention |
|
perceived
value |
0.716 |
8,757 |
Significant |
|
H4 |
revisit
intention |
|
promotion
servicescape |
0.501 |
7,043 |
Significant |
|
H5 |
revisit
intention |
|
destination
image |
0.496 |
6,952 |
Significant |
|
H6 |
revisit
intention |
perceived
value |
promotion
servicescape |
0.348 |
5,838 |
Significant |
|
H7 |
revisit
intention |
perceived
value |
destination
image |
0.296 |
5,354 |
Significant |
Source: Analysis
results (2022)
Based on the results of the research, the
variable promotion
servicescape has a significant effect on perceived value . This shows that, the better the promotional
services provided done, the
better the value generated. If the Thousand Islands can provide a good promotion, then the value of the profits
will increase against the Thousand Islands.
Destination Image variable
also has a significant effect on perceived
value .
This shows that, the better the resulting image, the better the value of the
tourist attractions. Therefore, the Thousand Islands need to maximize and make
good use of the destination image so that the resulting value is also getting
better. These results are in accordance with research conducted (Nugraheni & Hatta, 2020) and (Novianti et al., 2018) which states that promotion has a significant effect
on satisfaction .
Based on the results of the study, the
Perceived Value variable has a significant influence on the Revisit
Intention . This shows that the better the value offered, the better
the visitor's intention to return. If the Thousand Islands can offer good value
or added value to its consumers, the consumer's desire to return to the Seribu
Islands will also increase. good This result is in accordance with the research
of (Suhud & Wibowo, 2016), which found that perceived value had a significant effect
on Revit Intention.
In addition, Rev is it Intention is significantly influenced by the Promotion Service variable . This shows that the better the offer, the better the
visitor's intention to return. Therefore, the more attractive the Thousand
Islands offer, the better the consumer's intention to return to the Thousand
Islands region. This result is similar to that of (Nuraeni et al., 2013) and (Novianti et al., 2018) which states that advertising has a significant effect on Rev is it Intention.
The results also show that the Destination
Image variable has a significant effect on Revisit Intention .
This shows that the better the image, the better the visitor's intention to
return. If visitors are satisfied with their visit to the Thousand Islands, the
better the intention of visitors to return to visit the Thousand Islands. These
results are consistent with research conducted by (Jin et al., 2015) and (Novianti et al., 2018) which states that the target image has a significant effect
on Revit Intention.
Servicescape promotion variable is also one of the
factors that have an influence significant
to revisit intention through perceived
value. This shows that, more and more
interesting promotional offers are made,
the value or value obtained will also be better, this will provide good
satisfaction and stimulate visitors to
return to visit. Therefore, by providing good
promotions and in accordance with the objective conditions in tourist
attractions, it will create good value for visitors, it will provide
satisfaction which in the end attracting
visitors to return to the Thousand Islands. The results are in accordance with research conducted (Novianti et al., 2018) which shows the positive and significant between Promotion on Revisit
Intention with Satisfaction as a variable intervention.
Based on the results of
the study, the Destination Image variable has a significant influence to Revisit Intention through Perceived Value. This shows that, the
more the image produced, the better the satisfaction and stimulation obtained visitor's intention to return. Therefore, the
Thousand Islands need to maximize image quality displayed
so that visitors get a good impression which is ultimately interesting visitors to return to visit the Thousand
Islands.
CONCLUSION
After
doing research, the conclusions that can be drawn are (1) the first hypothesis
is accepted with the variable promotion
servicecape having a significant effect on
perceived value ; (2) the second
hypothesis is accepted, namely the destination
image variable has a significant effect on
perceived value ; (3) the third
hypothesis is accepted, namely the perceived
value variable significant effect on
revisit intention ; (4) the fourth
hypothesis is accepted, namely the promotion
servicescape variable significant effect on
revisit intention ; (5) the fifth
hypothesis is accepted, namely the destination
image significant effect on
revisit intention ; (6) the sixth
hypothesis is accepted, namely promotion
servicescape significant effect on
revisit intention through perceived value ; (7) the seventh
hypothesis is accepted destination
image significant effect on
revisit intention through perceived value.
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