ANALYSIS OF
LEADERSHIP STYLE, ORGANIZATIONAL CULTURE, AND
ORGANIZATIONAL
COMMITMENT ON EMPLOYEE PERFORMANCE
MODERATED BY
REWARD SYSTEM
Jones Pahotan1,
Chandra Wibowo Widhianto2
Universitas Bunda Mulia, Jakarta Utara, Indonesia
[email protected]1,
[email protected]2
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ABSTRACT
Employee
performance has a very important role in the success of a company. Employees
who have good performance will help the company achieve its goals and vision,
but not all have good performance; some employees only meet sufficient
criteria, as happened with the employees of RM SME Regional Office Jakarta 1
PT. Plat Merah Berwarna Biru Bank. This research aims to analyze the role of
reward system variables in moderating the influence of leadership style,
organizational Culture, and organizational commitment on employee performance.
This research is categorized as causality research with a quantitative
approach. The sample was determined using a simple random sampling technique.
Research data was collected by distributing questionnaires to 145 samples. Data
analysis was carried out using the partial least squares method through the
SmartPLS version 3 program. The research results show that each variable of
leadership style, organizational culture, organizational commitment, and reward
system directly has a significant effect on employee performance. The reward
system can only moderate the influence of organizational culture on employee
performance, but the reward system has yet to moderate the influence of
leadership style and organizational commitment on employee performance.
Keywords: leadership
style, culture, commitment, performance, reward system.
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Corresponding Author: Jones
Pahotan
E-mail: [email protected]
INTRODUCTION
Employee success can be seen from the level of employee performance in
the company. Performance results from work successfully achieved by employees
by focusing on company goals. Performance can be detected and measured if
individuals or groups of employees have standards or measures of success set by
the organization (Asmalah & Noviyanti, 2021). High employee
performance will make it easier for employees to get the opportunity to be
promoted to a higher position (Niati et al., 2021). Employee
performance has a very important role in the success of a company (Listiana, 2023). Employees who
have good performance will help the company achieve its goals and vision. On
the other hand, employees who have poor performance can become a burden and
hinder the company's progress.
Previous research studies found various factors that caused a decline in
company performance. The first factor is leadership, which significantly
influences employee performance (Y. Setiawan & Yuniarsih, 2018); (Hadian Nasab & Afshari, 2019); (Qalati et al., 2022). Leaders must
choose a leadership style that best suits the situation at hand and the
characteristics of existing employees. Leadership is used to achieve business
goals by influencing interactions between leaders and subordinates (Qalati et al., 2022). A leader needs to
be able to adapt their leadership to meet the organization's needs and motivate
employees. Effective leadership is the most important pillar of an
organization, through which employees can be motivated towards high levels of
performance that lead to the success of an organization (Hadian Nasab & Afshari, 2019). Many types of
leadership are applied, such as strategic leadership, namely a new leadership
theory with three dimensions: charismatic, transformational, and visionary
leadership (Y. Setiawan & Yuniarsih, 2018). Strategic
leadership addresses issues typically handled by a company's top management
team (Zia-ud-Din et al., 2017). Leadership
directly influences employee creativity (Syafitri et al., 2021).
H1������ : Leadership style influences employee
performance
Organizational Culture also positively and significantly influences
employee performance (Cherian et al., 2021); (Strengers et al., 2022). Organizational
Culture is a set of values, beliefs, norms, and behaviors that organizational
members implement and share. Organizational Culture covers all aspects related
to the organization, including the way the organization communicates, how it
makes decisions, how it motivates employees, and how it manages conflict (Hendri, 2019). As a state-owned
company, PT Bank Plat Merah Berwarna Biru implements a culture that includes
Trustworthy, Competent, Harmonious, Loyal, Adaptive, and Collaborative
(AKHLAK). Organizational Culture can influence overall employee performance
because organizational Culture can influence how employees behave and work
together. A positive organizational culture can encourage employees to be more
productive, but a negative organizational culture can reduce employee
performance. Organizational Culture greatly impacts performance (Cherian et al., 2021).
H2������ : Organizational Culture influences
employee performance
Apart from that, organizational commitment significantly influences
employee performance (Hendri, 2019); (Korda & Rachmawati, 2022). Organizational
commitment describes employee loyalty and attachment to the organization where
they work (Hendri, 2019). Organizational
commitment includes the employee's desire to continue working in the
organization, contribute actively and productively, and defend and promote the
organization's interests. Organizational commitment consists of three aspects,
namely affective commitment, normative commitment, and sustainable commitment.
Employees who feel they have a high commitment to their organization tend to
work harder and are more dedicated to achieving organizational goals, which can
improve organizational performance (Korda & Rachmawati, 2022). In addition,
employees who feel they are highly committed to the organization tend to be
more loyal, enthusiastic, and satisfied with their work. This can positively
impact overall organizational performance because happy and motivated employees
tend to work more effectively and efficiently (Eliyana & Ma�arif, 2019).
H3������ : Organizational commitment influences
employee performance
PT. Plat Merah Berwarna Biru Bank provides two types of compensation to
its employees. First, there is fixed compensation consisting of basic salary
and allowances. Second, there is variable compensation given based on
performance achievements. This variable compensation includes short-term
incentives and bonuses given to employees as recognition for their
achievements. Reward systems can be applied in various environments, such as
the workplace, school, and personal life. The basic principle of the reward system
is that when individuals or groups do good things or are successful, they are
given awards that motivate them to continue doing good things. Rewards can be
financial incentives, recognition, promotions, greater responsibility, or
verbal praise. A well-designed reward system can have several benefits,
including increased motivation, productivity, and job satisfaction. Reward
systems can also help retain employees and attract new talent. A reward system
that includes salary, bonuses, appreciation, and health care benefits
significantly affects employee performance (Noorazem et al., 2021). Furthermore,
rewards positively and significantly affect performance (M. A. Setiawan & Mardiana, 2022).
H4������ : The reward system influences employee
performance
Based on the results of studies from previous research, a research gap
was found where leadership style did not affect employee performance (Eliyana & Ma�arif, 2019), organizational
Culture did not affect employee performance (Firtria, 2019), and
organizational commitment did not affect employee performance (Eliyana & Ma�arif, 2019). The occurrence of
this research gap is suspected to have other factors that could strengthen or
weaken the influence between these variables. The reward system is a solution
to the research gap. A reward system is a method used to incentivize individuals
or groups to encourage certain behaviors or achievements (M. A. Setiawan & Mardiana, 2022).
H5����� : The reward system
moderates the influence of leadership style on employee performance
H6����� : Reward systems moderate
the influence of organizational culture on employee performance
H7����� : The reward system
moderates the influence of organizational commitment on employee performance
�
Figure 1. Model framework
METHOD
This research is
categorized as quantitative with a causality design. The research places the
variables leadership style, organizational Culture, and organizational
commitment as independent variables, the reward system as a moderating
variable, and employee performance as the dependent variable. The measurement
of each variable is operationalized as follows.
Table 1. Variable Operationalization
|
Variable |
Dimensions |
Indicator |
|
Leadership Style (X1) (Yulk,
2020) |
Transformational leadership |
1.
The influence of idealization 2.
Inspirational motivation |
|
Transactional Leadership |
3.
Contingent reciprocity 4.
Active exception management |
|
|
Organizational Culture (X2) (Hendri, 2019) |
Trustworthy |
5.
Responsible for tasks |
|
Competent |
6.
Increase self-competence to
respond to changing challenges. |
|
|
Harmonious |
7.
Respect everyone regardless of
background |
|
|
Loyal |
8.
Obey the leadership as long as
it does not conflict with the law. |
|
|
Adaptive |
9.
Quickly adapt to get better. |
|
|
Collaborative |
10.
Open to
working together to produce added value |
|
|
Organizational Commitment (X3) (Hadian Nasab & Afshari, 2019) |
Affective |
11.
Identify with the company values 12.
Willingness to put in extra time
on the job |
|
Normative |
13.
Demonstrate loyalty to company
rules. 14.
Feel a moral responsibility not
to leave the company in difficult situations. |
|
|
Continuous |
15.
Find it difficult to get the
same job in another company |
|
|
Reward System (Z) (Noorazem et al., 2021) |
Wages |
16.
Salary according to position/job 17.
Salaries are paid on time |
|
Bonus |
18.
Providing bonuses commensurate
with work 19.
Giving bonuses can trigger work |
|
|
Health benefits |
20.
The company provides health
benefits |
|
|
Employee Performance (Y) (Pawirosumarto et al., 2017) |
Work Quality |
21.
Have quality work 22.
Have good performance |
|
Quality of workforce |
23.
Have standards in work 24.
Have the ability |
|
|
Time efficiency |
25.
Tasks completed on time |
The research
population is employees of RM SME Regional Office Jakarta 1 PT. The Plat Merah
Berwarna Biru Bank has 228 employees, and a sample of 145 respondents was taken
using the Slovin formula calculation and determined using a simple random
sampling technique. Research data was collected using a questionnaire
instrument, and carried out statistical analysis using the partial least
squares method using the SmartPLS version 3 program.
RESULTS AND DISCUSSION
Research
respondents were dominated by male respondents, with a percentage reaching
56.6%, while female respondents were 43.4%. The age of respondents between 36 �
45 years was the largest with a percentage of 26.9%, followed by those aged 25
years and under and 45 years and over with respective percentages of 26.2%,
while respondents aged between 26 � 35 years as much as 20.7%. Most of the
respondents had taken a bachelor's degree, with a percentage reaching 85.5%,
while 15.5% had taken a master's degree. Through outer model analysis, it is known that the instrument used meets
the provisions of the convergent validity test with a loading factor value of
> 0.7 and AVE > 0.5 (Hair & Hult, n.d.).
Table 2. Outer Model Evaluation
|
Variable |
Code |
Loading
Factor |
AVE |
Cronbach
Alpha |
Composite
Reliability |
|
Leadership Style |
GP1 |
0.920 |
0.830 |
0.932 |
0.951 |
|
GP2 |
0.900 |
||||
|
GP3 |
0.904 |
||||
|
GP4 |
0.920 |
||||
|
Organizational Culture |
BO1 |
0.831 |
0.718 |
0.921 |
0.939 |
|
BO2 |
0.860 |
||||
|
BO3 |
0.869 |
||||
|
BO4 |
0.794 |
||||
|
BO5 |
0.847 |
||||
|
BO6 |
0.881 |
||||
|
Organizational Commitment |
KO1 |
0.912 |
0.816 |
0.943 |
0.957 |
|
KO2 |
0.902 |
||||
|
KO3 |
0.904 |
||||
|
KO4 |
0.914 |
||||
|
KO5 |
0.883 |
||||
|
Rewards System |
SR1 |
0.916 |
0.846 |
0.954 |
0.965 |
|
SR2 |
0.913 |
||||
|
SR3 |
0.932 |
||||
|
SR4 |
0.937 |
||||
|
SR5 |
0.900 |
||||
|
Employee performance |
KK1 |
0.938 |
0.843 |
0.953 |
0.964 |
|
KK2 |
0.893 |
||||
|
KK3 |
0.910 |
||||
|
KK4 |
0.925 |
||||
|
KK5 |
0.923 |
Source: Processed Data, 2023
The analysis
results also show that Cronbach's alpha and composite reliability values are
greater than 0.70 so that the indicators for the variables are declared
reliable. Furthermore, the Fornell-Larcker test shows that the coefficient
value of the same variable is higher than the correlation value with different
variables. This indicates a discriminantly valid indicator.
Table 3. Discriminant Validity
Test with Fornell Larcker
|
Organizational
Culture |
Leadership
Style |
Employee
performance |
Organizational
Commitment |
Rewards
System |
|
|
Organizational
Culture |
0.848 |
||||
|
Leadership Style |
0.665 |
0.911 |
|||
|
Employee performance |
0.749 |
0.816 |
0.918 |
||
|
Organizational
Commitment |
0.687 |
0.771 |
0.833 |
0.903 |
|
|
Rewards System |
0.660 |
0.682 |
0.791 |
0.731 |
0.920 |
Source: Processed Data, 2023
The
indicators in each variable have been declared convergently and discriminantly
valid and have a high level of consistency (reliability). The next stage is to
evaluate the inner model with the following tests.
Table 4. Inner Model Evaluation
|
R
Square |
R
Square Adjusted |
Q
Square |
|
|
Employee performance |
0.842 |
0.830 |
0.696 |
Source: Processed Data, 2023
The R Square
value of 0.842 means that the variance of the variables of leadership style,
organizational culture, organizational commitment, and reward system, as well
as the interaction of reward system variables as moderation, have been able to
explain the variance of employee performance variables of 84.2% while the
remainder is explained by the variance of other variables outside the model. These findings indicate that this research model still provides
room for development.
Q value 2 The higher of 0 (small), 0.25 (medium), and 0.50 (large) describes the
relevance of the PLS path model (Yahaya et al., 2019). The R Square value of 0.696 can be categorized as large so that
the model that connects the variables of leadership style, organizational
culture, organizational commitment, and reward system, as well as the
interaction of reward system variables as a moderator of employee performance,
has relevant predictions to a large degree.

Figure 2. Model Construction Results
Based on the PLS Bootstrapping
analysis results, statistical t values were obtained, as presented in the
following table.
Table 4. Research Hypothesis
Testing
|
|
Coefficient |
T
Statistics |
P
value |
Note. |
|
|
H1 |
Leadership Style
-> Employee Performance |
0.295 |
3,183 |
0.002 |
Accepted |
|
H2 |
Organizational
Culture -> Employee Performance |
0.218 |
2,500 |
0.014 |
Accepted |
|
H3 |
Organizational
commitment -> Employee Performance |
0.264 |
2,346 |
0.021 |
Accepted |
|
H4 |
Reward System ->
Employee Performance |
0.268 |
2,739 |
0.007 |
Accepted |
|
H5 |
Leadership Style *
Reward System -> Employee Performance |
-0.155 |
1,696 |
0.093 |
Rejected |
|
H6 |
Organizational
Culture * Reward System -> Employee Performance |
0.196 |
2,496 |
0.014 |
Accepted |
|
H7 |
Organizational
Commitment * Reward System -> Employee Performance |
-0.064 |
0.716 |
0.476 |
Rejected |
Source: Processed Data, 2023
The basis for
making decisions about hypothesis testing with t statistics is that when the t statistic value is > 1.96, and the significance probability
(p-value) is < 0.05, the hypothesis is declared accepted. Thus, H1, H2,
H3, H4 and H6 are declared accepted while H5 and H7 are declared rejected.
The results of the PLS analysis obtained a
statistical t-value of 3.183 with a significance probability of 0.002. It can
be seen that the t statistic is > 1.96, and the p-value
is < 0.05, so H1 is declared accepted, meaning that leadership style affects employee
performance. This significant influence is
supported by a positive coefficient value of 0.295. When there is an increase
in the leadership style variable, it will significantly improve the performance
of permanent employees at RM SME Regional Office Jakarta 1 PT. Plat Merah
Berwarna Biru Bank. This hypothesis is accepted because leadership style has an
important role in determining employee performance. Effective leadership is the
most important pillar of an organization, through which employees can be
motivated towards high levels of performance that lead to the success of an
organization (Hadian Nasab & Afshari, 2019). An effective leader can provide clear direction, motivate
employees to achieve common goals, and provide the support necessary to help
employees achieve better performance. Good leadership can influence employee
performance positively. Conversely, poor leadership can damage employee morale
and reduce organizational performance. Leaders who pay attention to employee
development can help improve employees' skills and abilities, ultimately
improving their organizational performance. Additionally, a leader who provides
effective feedback can help employees understand areas where they need to
improve their performance. Thus, employees can take corrective action and
improve their performance. Leaders who motivate employees will increase their
enthusiasm and dedication to their work. This can help increase employee
productivity and performance.
Leadership influences
a group to achieve a vision or set goals (Robbins
& Judge, 2018). This finding is in line with
various studies which have found that
leadership style variables have a significant influence on employee performance
(Hadian Nasab & Afshari, 2019); (Eliyana & Ma�arif, 2019); (Y. Setiawan & Yuniarsih, 2018).
The results of the PLS analysis obtained a statistical t-value of
2.500 with a significance probability of 0.014. It can be seen that the t statistic
is > 1.96, and the p-value is < 0.05, so H2 is declared accepted, meaning
that organizational Culture influences
employee performance. This significant influence is supported by a positive
coefficient value of 0.218. An increase in organizational culture variables
will significantly improve the performance of permanent employees at RM SME
Regional Office Jakarta 1 PT. The Plat Merah Berwarna Biru Bank. Acceptance of
this hypothesis is because a positive organizational culture can improve
employee performance, but if the organizational Culture is filled with distrust,
dependence on hierarchy, and authoritarianism, employees tend to feel
unmotivated and unmotivated to do their work well. In this case, a negative
organizational culture can reduce employee performance. Organizational Culture
covers all aspects related to the organization, including the way the
organization communicates, how it makes decisions, how it motivates employees,
and how it manages conflict (Hendri, 2019). PT Bank Plat Merah Berwarna Biru implements a culture that
includes Trustworthy, Competent, Harmonious, Loyal, Adaptive, and Collaborative
(AKHLAK).
Organizational Culture can also influence company performance,
productivity, and long-term success (Robbins
& Judge, 2018). This finding is
in line with various studies which have found that organizational
culture variables have a significant influence on employee performance (Cherian et al., 2021); (Firtria, 2019); (Djalil & Lubis, 2020).
The results of the PLS analysis obtained a statistical t-value of
2.346 with a significance probability of 0.021. It can be seen that the t statistic
is > 1.96, and the p-value is < 0.05, so H3 is declared accepted, meaning
that organizational commitment affects
employee performance. This significant influence is supported by a positive
coefficient value of 0.264. An increase in the organizational commitment
variable will significantly improve the performance of permanent employees at
RM SME Regional Office Jakarta 1 PT. The Red Plate Bank is Blue. This
hypothesis is accepted because organizational commitment is the level of an
employee's desire to continue working in an organization and contribute
optimally to achieving organizational goals. The relationship between
organizational commitment and employee performance is very close because
organizational commitment can influence employee motivation, loyalty, and
performance. Employees with a high level of commitment to the organization tend
to be more motivated, loyal, and dedicated to achieving organizational goals.
They are also more likely to take initiative and responsibility for their work.
In this case, positive organizational commitment can improve employee
performance.
Organizational commitment describes employee loyalty and
attachment to the organization where they work (Hendri, 2019). Employees who feel they have a high commitment to their
organization tend to work harder and are more dedicated to achieving
organizational goals, which can improve organizational performance (Korda & Rachmawati, 2022). This finding
aligns with various studies that have found that the organizational
commitment variable significantly influences employee performance (Eliyana & Ma�arif, 2019); (Hendri, 2019); (Korda & Rachmawati, 2022).� �
The results of the PLS analysis obtained a statistical t-value of
2.739 with a significance probability of 0.007. It can be seen that the t statistic
is > 1.96, and the p-value is < 0.05, so H4 is declared accepted, meaning
that the reward system affects employee
performance. This significant influence is supported by a positive coefficient
value of 0.295. An increase in the reward system variables will significantly
improve the performance of permanent employees at RM SME Regional Office
Jakarta 1 PT. The Red Plate Bank is Blue. Acceptance of this hypothesis is
because the reward system is a way for organizations to provide recognition and
appreciation to employees for their performance. The relationship between the
reward system and employee performance is very close because an effective
reward system can better motivate employees to achieve organizational goals. An
effective reward system includes recognition for good performance achievements,
financial rewards, and career promotions. Employees who receive recognition and
rewards for their performance tend to be more motivated to do their jobs
better. In this case, an effective reward system can improve employee
performance. Conversely, a bad or unfair reward system can reduce employee
motivation and performance. Suppose employees feel the reward system is unfair
or does not reward their performance enough. In that case, they may be less
motivated to do their jobs well and less dedicated to achieving organizational
goals.
A reward system is a method used to incentivize individuals or
groups to encourage certain behaviors or achievements (M. A. Setiawan & Mardiana,
2022). Providing
incentives or rewards to employees by companies can increase their motivation
and performance and help maintain and increase employee satisfaction in working
at the company. The reward system is very important for organizations because
it has become important in managing employee performance (Noorazem
et al., 2021). This finding aligns with
various studies that have found that
reward system variables significantly influence employee performance (Noorazem et al., 2021); (M. A. Setiawan & Mardiana,
2022); (Hadian Nasab & Afshari, 2019).
The results of the PLS analysis obtained a statistical t-value of
1.696 with a significance probability of 0.093. It can be seen that the t statistic
< 1.96 and the p-value> 0.05 means that H5 is rejected, meaning that the reward system cannot moderate the influence of leadership
style on employee performance. Although the reward system is a powerful tool in
motivating employees, it has limitations in moderating the influence of
leadership style on employee performance. This happens because there are differences in perceptions regarding
leadership styles. Employees in different organizations or levels may have
different perceptions of the leadership style used by their superiors. Some
employees may feel inspired and motivated by a particular leadership style,
while others may feel overwhelmed or less motivated. These differences can
influence how reward systems are interpreted and accepted by employees. This
result differs from previous research, which stated that the reward system
moderates the influence of leadership style on managerial performance (Febrianti
et al., 2021).
The results of the PLS analysis obtained a statistical
t-value of 2.496 with a significance probability of 0.014. It can be seen that the t
statistic is > 1.96, and the p-value is < 0.05, so H6 is declared
accepted, meaning that the reward system moderates the influence of organizational culture on
employee performance. This
significant influence is supported by a positive coefficient value of 0.196.
When there is an increase in the leadership style variable, supported by a good
reward system, it will significantly improve the performance of permanent
employees at RM SME Regional Office Jakarta 1 PT. The Plat Merah Berwarna Biru
Bank. Acceptance of this hypothesis is because when the reward system is
implemented appropriately, it can help strengthen the desired organizational
Culture and encourage employees to follow these values in carrying out their
duties. Suppose an organization implements an individualistic work culture that
does not align with a reward system. In that case, employees can feel
marginalized or unmotivated to work better because no rewards are given to
those working with the team and contributing to achieving goals. Organizations
must have a reward system that aligns with the desired organizational values
and Culture to strengthen organizational Culture and encourage employees to
achieve better performance. In this case, the reward system can act as a tool
to shape and strengthen the organizational culture desired by the organization.
The results of this research align with studies that state that the influence
of organizational culture on employee performance can be moderated by reward
variables (Rivai, 2020).
The results of the PLS analysis obtained a statistical t-value of
0.716 with a significance probability of 0.476. It can be seen that the t
statistic < 1.96 and the p-value> 0.05 means that H7 is rejected, meaning
that the reward system cannot moderate the influence of organizational
commitment on employee performance. Reward systems are important in motivating
employees to improve their organizational performance. Although reward systems
can provide incentives and encourage employees to achieve company goals, they
can only sometimes moderate the influence of organizational commitment to
employee performance. This
happens because not all incentives match employee commitment. Reward systems
can provide various incentives, such as bonuses, promotions, or recognition.
However, not all of these incentives are directly related to organizational
commitment. Some incentives may be more related to individual achievement than
to support the organization's goals and values. Therefore, reward systems that
need to consider the strong relationship between incentives and organizational
commitment may not be able to moderate the influence of this commitment on
employee performance. This result is not in line with the results of previous research,
which stated that the reward system could moderate the influence of
organizational commitment on employee performance (Dewi &
Hasniaty, 2017).
CONCLUSION
The variables of
leadership style, organizational culture, organizational commitment, and reward
system partially significantly affect employee performance, where leadership
style has the most dominant influence. The reward system can moderate the
influence of organizational culture on employee performance but cannot moderate
the influence of leadership style and organizational commitment on the
performance of permanent employees at RM SME Regional Office Jakarta 1 PT. The Plat
Merah Berwarna Biru Bank. For further research, you can consider assistance
options in the process of filling out the questionnaire so that you can obtain
more accurate data. Future research that will conduct similar research but
needs to examine employee commitment to the organization can use contract
employees as research samples.
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