THE
INFLUENCE OF PRODUCT DEVELOPMENT AND PROMOTION ON PURCHASE INTENTION MODERATED
BY SOCIAL MEDIA INFLUENCERS
Resdiansyah1, Ratlan
Pardede2�
Universitas
Bunda Mulia, Indonesia
[email protected]1, [email protected]2 �
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ABSTRACT
This study aimed to analyze the effect of product development and
Promotion on purchase intention, with the role of social media influencers as
moderating variables. This research focuses on consumers of TEKIRO brand hand
tools products distributed by PT Altama Surya Anugerah (ASA) - Indonesia. The
research method used is quantitative, with a Google Forms survey approach. The
research sample consisted of 190 respondents who were consumers of TEKIRO hand
tools products in 15 major cities in Indonesia. The sampling technique used is
non-probability sampling with the quota method. This data was collected by
online and offline questionnaires, which the researchers then analyzed using
Structural Equation Modeling (SEM) with the AMOS version 23 application. The
study results indicate that product development has a significant positive
effect on purchase intention. The Promotion has no significant effect on
purchase intention. Social media influencers strengthen the positive Influence
of product development on purchase intention. However, social media influencers
do not strengthen the Influence of Promotion on purchase intention. This
research implies that companies must prioritize innovative and sustainable
product development and can utilize social media influencers who are credible,
relevant to the company's business, know the influencer's audience, and have a
good reputation to increase consumer purchase intention.
Keywords: Product
Development, Promotion, Purchase Intention, Social Media Influencer.
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Corresponding Author: Resdiansyah
E-mail: R[email protected]
INTRODUCTION
In the face of increasingly sharp business competition
where every company is required always to create products that can fulfill the
wishes of consumers who are increasingly diverse from time to time. This must
be done considering that if consumers do not fulfill their desires for the
benefit of the company's products, consumers will switch their choices to other
products that match the desires produced by other companies as competitors (Chaniago, 2020b). The effect caused by switching consumers to products
offered by competitors resulted in the company experiencing a decrease in
sales, thereby reducing company profits.
Companies are required to always develop products,
either by making variations of existing products or creating new products,
which is done after considering market desires through market research. Thus,
product sales can be maintained and will even increase purchasing power through
new products created. The steps taken to follow consumer tastes vary according
to consumers' needs, desires, and willingness to buy the products offered, so
the various types of products produced are expected to meet consumer tastes.
Some entrepreneurs believe that, in the long run, a
positive relationship exists between new product sales and increased company
sales (Chaniago, 2020a). Selling prices can provide information about
business revenues, while Promotion (Marketing) costs can provide an overview of
the company's operational expenses and performance (Makalalag et al.,
2023)..
Even though the company has carried out the
development of the products produced, it will not influence purchasing power if
promotional activities do not effectively support it. This is the same as the
results of research conducted (Chaniago et al., 2019) that one of the things that determines the success of
a business is the Promotion Media. By holding promotional activities, the
products produced by a company can be recognized by consumers so that they are
interested in choosing a product according to their taste. The main thing in
Promotion is to create persuasive messages that effectively attract consumer
attention (Puspitarini &
Nuraeni, 2019). Social media has great opportunities for business
and Promotion.
Social media has a big impact on society, so social
media is used by marketers to expand marketing and promotion practices (Hermanda et al., 2019). As shown in Figure 1, active social media users in 2023 amounted to 167
million users out of 60% of the total population in Indonesia.

Figure 1. Internet users in 2023
Source: We Are Social Hootsuite 2023

Figure 2. Social Media Platforms 2023
Source: We
Are Social Hootsuite 2023
This is the reason in social media where people
actualize themselves to the public according to their interests, such as
hobbies, sharing information, or doing accidental things. Besides users, users
can meet each other even though they are separated by distance. Simple little
things published by someone on social media can make them known to other users
and even known to the world so that they can influence other users on social
media, currently known as Influencers.
Companies look up to
Influencers because they are seen as leaders who mediate between the company
and its followers. This makes them take on the role of brand ambassadors or
spokespersons. Influencers play an important role in helping businesses develop
what they call "digital relationships" with their customers by
complementing and amplifying more traditional forms of marketing. They see
digital relationships as essential in today's business climate (Zaman et al., 2023).
They work to capitalize on the
army of independent Influencers that already exist on the internet, namely
independent bloggers. Believe it or not, there are almost as many people making
a living as bloggers as lawyers. The key is finding bloggers with a relevant
readership network, a credible voice, and a good fit with the brand (Kotler & Armstrong, 2018).
According to research
conducted by Puspitarini and Nuraeni (2019), an Influencer who provides information
or promotes a product can achieve the ultimate goal by increasing sales. Not
just increasing sales, but also displaying a good product image or brand image
and a good company image to consumers.
Promotional activities
moderated by the company's social media influencers increase sales. Sales
cannot be carried out by what is expected if persuasive or indirect
communication is not prioritized. From here, it seems clear I feel the
importance of Promotion in increasing sales of goods produced by a company in
the face of fierce competition. Besides that, it can also increase sales.
Promotion plays an important role in influencing purchase intentions in various
contexts. Research has shown that social media promotions positively impact
purchase intentions and purchase decisions. Promotions, such as those conducted
through social media, can create awareness, generate interest, and influence
consumer attitudes toward a product or service. This, in turn, can lead to
increased purchase intent as consumers are more likely to consider purchasing
the promoted product or service. Companies strategically utilizing social Media
Promotions to communicate their value proposition, showcase their products or
services, and interact with consumers can influence purchase intent and drive
sales. Overall, Promotions play an important role in shaping consumer attitudes
by influencing perceptions, creating engagement, and building relationships
between businesses and consumers (Mahbub et al., 2024). However, according to (Grace & Pardede, 2023), the results of this study
prove that Sales Promotion has no significant positive effect on Purchase
Intention.
Therefore, effective Promotion
can influence consumer purchasing intentions. according to (Priansa 2017), Purchase Intention is a
personal intention to buy a selected brand choice for themselves after
completing the evaluation. Companies need to build long-term relationships with
consumers so that they continue to use the products or services offered. It is
hoped that customers will become loyal and build customer engagement, which is
one form of the company strategy to create resources with a sustainable
competitive advantage in improving and maintaining a business.
Purchase Intention is also
defined as the emergence of consumer intention or interest in making a product
transaction based on trust in their minds and the ability to make a purchase. (Qotrunnida et al., 2021). Purchase Intention is part
of the integration process that combines knowledge to evaluate choices and
choose one (Qotrunnida et al., 2021). This integration process
produces output in the form of options that are cognitively presented as an
urge to take an action (desire to buy). From this definition, of course, the
urgency of Purchase Intention in the marketing process is clear (Kotler & Keller, 2012) Also, the definition of
Purchase Intention is "consumer behavior occurs when consumers are
stimulated by external factors and come to Purchase decisions based on their
personal characteristics and decision-making process." This means that
consumer behavior is influenced by external factors and based on personal
characteristics and the decision-making process.
A company's success is judged by its ability to
create new products according to consumer tastes. In addition, it is necessary
to have a social media influencer-moderated Promotion that can provide
information to consumers to increase Purchase Intention. The success of a
company is judged by its ability to create new products according to consumer
tastes. In addition, there is a need for promotion moderated by social media
influencers who can provide information to consumers to increase Buying
Intention. Based on the above background, the purpose of this study is to
analyze the effect of product development and Promotion on purchase intention,
with the role of social media influencers as moderating variables. So that the
benefits of this research are to make theoretical and practical contributions
in the development of marketing strategies, especially in understanding how
product development and promotions moderated by social media influencers can
influence consumer purchase intentions.
METHOD
This research
design is a quantitative research correlational method. The main data source is
obtained by collecting data from respondents using offline and online
questionnaires to consumers who use hand tools products in Indonesia or buy
tools and carpentry needs located in 15 cities in Indonesia, so the object of
this research is Purchase Intention. According to (Sekaran & Bougie,
2016), the subject is one sample member. So, the subject of
this research is Handtools / Hand Tools Products with the TEKIRO brand at PT
Altama Surya Anugerah located at Jl. Bandengan Utara No. 89, North Jakarta, and
researchers want to explore topics related to Purchase intention from users of
hand tools (hand tools and carpentry tools).
The measurement
scale used is an ordinal scale using the Likert scale measurement method. The
population in this study are residents of 15 major cities in Indonesia (service
center locations Jakarta, Bandung, Semarang, Surabaya, Bali, Makassar, Manado,
Samarinda, Banjarmasin, Pontianak, Medan, Jambi, Pekanbaru, Palembang &
Lampung). The population criteria for this study are end users or users of hand
tools or carpentry tools. To obtain data from respondents, this study uses the
Non-Probability Sampling method with a quota sampling technique that determines
the sample from a population with certain characteristics until the desired
number (quota). Research instrument testing uses validity and reliability
tests. In this study, the data review method underwent several experiments,
including the SEM Acceptance Test, Model Feasibility Test, and Hypothesis Test.
The hypothesis in this study can be seen from the following figure:

Figure 3. Research conceptual framework scheme
H1: Product Development has a positive and
significant effect on Purchase Intention.
H2: Promotion has a positive and significant
effect on Purchase Intention.
H3: Product Development positively and significantly affects Purchase
Intention moderated by Social Media Influencers.
H4: Promotion positively and significantly affects Purchase Intention
moderated by Social Media Influencers.
RESULTS AND DISCUSSION
Descriptive Analysis Results
The survey data used in this study is the main data in
the form of Google Forms questionnaires distributed online and Offline in 15
cities in Indonesia. There were 352 respondents in the survey collected during
June-July 2024, A total of 352 respondent samples obtained were then processed
with AMOS version 23 data processing. This chapter will present the analysis
results in the form of respondent profiles, along with indicators in the study,
instrumental test results including validity and reliability, goodness of fit
test results, hypothesis test results, and discussion. Determination of these
sample criteria using the theory (Hair, 2009) The minimum sample size is the total number of
researcher indicators multiplied by 10.
Respondent Profile
The respondent profile shows the demographic
characteristics of the research sample, which include gender, age, occupation,
education, and domicile.
Based
on the survey results, the detailed profiles of the 352 respondents in the
study used are as follows:

Figure 4. Gender
& Age
Source: Data
processed by researchers (2024)
Based on Figure 4 Based on gender, 352 respondents
consisted of 255 or 72.4% of respondents were male, and 97 or 27.6% were
female. Based on age, a total of 352 respondents consisted of 188 or 53.4% of
respondents aged 24-34 years, 105 or 29.8% of respondents aged 35-44 years, 28
or 8% of respondents aged 18-24 years, 17 or 4.8% of respondents aged 15-24
years, 14 or 4% of respondents aged ≥45 years.

Figure 5. Education and Occupation
Source: Data processed by researchers (2024)
As
shown in Figure 5. based on education, it can be seen that the majority of the
total 352 respondents are 186 or 52.5%, namely S1 (Bachelor), followed by 91 or
25% of SMA / SMK education, then D3 as many as 66 or 18.8% respondents, then
S.D. & SMP as many as 6 or 1.7% of respondents, 2 or 0.6% as housewives,
and there are 1 or 0.3% with S2 education. Based on the occupation of a total
of 352 respondents, 192 or 54.5% of respondents worked as private employees, 77
or 21.9% of respondents as technicians/mechanics/craftsmen or the like, then as
many as 49 or 13.9% of respondents as entrepreneurs, then as many as 25 or 7.1%
of respondents as students/students, followed by 2 or 0.6% of respondents as
housewives, 2 or 0.6% of respondents as Police, 1 or 0.3% of respondents as
BUMN, and finally 1 or 0.3% of respondents as TNI.
Table 1. Domicile/City
|
Demographics |
City |
Frequency |
Percentage |
|
Domicile in 15 major cities
in Indonesia |
Surabaya |
64 |
18,6% |
|
Semarang |
59 |
16,9% |
|
|
Jakarta |
52 |
14,7% |
|
|
Makassar |
22 |
6,2% |
|
|
Bandung |
21 |
5,9% |
|
|
Medan |
20 |
5,6% |
|
|
Palembang |
16 |
4,5% |
|
|
Manado |
15 |
4,2% |
|
|
Pontianak |
14 |
3,9% |
|
|
Pekanbaru |
13 |
3,7% |
|
|
Jambi |
12 |
3,4% |
|
|
Banjarmasin |
12 |
3,4% |
|
|
Lampung |
11 |
3,1% |
|
|
Bali |
11 |
3,1% |
|
|
Samarinda |
10 |
2,8% |
Source: processed by researchers, 2024
A total of 352 respondents were taken from 15 cities in
Indonesia, namely Surabaya city as many as 64, Semarang city as many as 59,
Jakarta city as many as 52, Makassar city as many as 22, Bandung city as many
as 21 Medan city as many as 20, city as many as 16, Manado city as many as 15,
Pontianak city as many as 14, Pekanbaru city as many as 13, Jambi and
Banjarmasin cities as many as 12, Lampung and Bali cities as many as 11 and the
last city Samarinda as many as ten respondents.
Descriptive Statistics
According to (Sugiyono, 2010), mean is a group explanation technique based on the average
value of the group. The average value is obtained by adding up all data values
and then dividing by the number of people in the group. Mean is a statistical
measure that is very useful in quantitative research to provide an overview of
the central tendency in a data set. Indicates the average value, or the most
representative value, of the data set. The Promotion variable gets the highest
mean value of 4.29. This is followed by the Purchase Intention variable 4.28,
Product Development 4.27, and Social Media Influencers 4.24.
Descriptive Statistics of Purchase Intention Variables
Table 2. Descriptive Statistics of Purchase Intention
Variables
|
Code |
Statement |
MEAN |
Standard
Deviation (S.D.) |
|
PI1 |
I want to use Handtools - TEKIRO
products after knowing their features and specifications from social media
influencers |
4.28 |
0.910 |
|
PI2 |
I want to buy TEKIRO Handtools
products that are promoted by this social media influencer in the future |
4.13 |
0.907 |
|
PI3 |
I would
like to find more information about Handtools - TEKIRO products to people who
have already bought or used the product |
4.17 |
0.880 |
|
PI4 |
I will find out and read product
quality reviews of Handtools - TEKIRO before buying |
4.19 |
0.907 |
|
PI5 |
I feel that I get a lot of
benefits and advantages from Handtools products - TEKIRO attracts my purchase
interest |
4.18 |
0.886 |
|
PI6 |
The completeness of the current
Handtools - TEKIRO product attracts my purchase interest |
4.26 |
0.897 |
|
The average value of the Purchase
Intention variable |
4.20 |
0.898 |
|
Source: processed by researchers, 2024
In this study, the Product Development variable has four indicators with
a mean value of 4.24 and a standard deviation of 0.873. Table 4.3 shows that
all indicators of the Product Development variable have value results between
good and good enough, proving that respondents agree that Product Development
is quite important for TEKIRO brand Handtools products.
Descriptive Statistics of Promotion Variables
Table 3. Descriptive Statistics of Promotion Variables
|
Code |
Statement |
MEAN |
Standard
Deviation (S.D.) |
|
PR1 |
Discounts
on large purchases of Handtools - TEKIRO products attract my buying interest |
4.22 |
0.944 |
|
PR2 |
Discounts
on purchasing Handtools - TEKIRO product packages will make me more
interested in buying these products |
4.29 |
0.864 |
|
PR3 |
Giving
additional gifts of Handtools - TEKIRO products attracts my attention to buy
these products |
4.27 |
0.882 |
|
PR4 |
The
existence of additional Extra points when purchasing Handtools�TEKIRO
products will make me more interested in buying them. |
4.21 |
0.878 |
|
PR5 |
Prize draws
on Handtools�TEKIRO products will make me more interested in buying them
because they are profitable. |
4.19 |
0.900 |
|
PR6 |
Promotion
through the application for Handtools - TEKIRO products makes me more interested
in buying these products |
4.23 |
0.858 |
|
The average value of the Promotion variable |
4.24 |
0.888 |
|
Source: processed by researchers, 2024
In this study, the Promotion variable has six indicators with a mean
value of 4.24 and a standard deviation of 0.888. Table 3 shows that all
indicators of the Promotion variable each have good value results, which prove
that respondents agree with the Promotion of the TEKIRO Handtools brand.
Descriptive Statistics of Social Media Influencer Variables
Table 4. Descriptive Statistics of Social Media
Influencer Variables
|
Code |
Statement |
MEAN |
Standard
Deviation (SD) |
|
1 |
Social
Media Influencers of Handtools - TEKIRO products provide precise and accurate
information that interests me. |
4.25 |
0.940 |
|
2 |
Interesting
content on Social Media Influencers of Handtools - TEKIRO products can make
me more interested in buying these products. |
4.13 |
0.894 |
|
3 |
I will buy
Handtools - TEKIRO products that are used and recommended by Social Media
Influencers that I trust |
4.09 |
0.979 |
|
The average
value of the Social Media Influencer variable |
4.16 |
0.937 |
|
Source: processed by researchers, 2024
In this study, the Social Media Influencer variable has three indicators.
Social Media Influencers who collaborate with Handtools - TEKIRO products,
namely;
1.
Rifat Sungkar is an Indonesian racer actively
participating in National and International rally championships.
2.
Sintya Marisca is a Jakarta actress, presenter,
influencer, and celebrity.
3.
Gisella Anastasia is an Indonesian singer, actress,
influencer and presenter. She was the runner-up of the fifth season of
Indonesian Idol.
4.
Arief Muhammad is a writer, content creator,
influencer, Youtuber, and entrepreneur.
5.
Ridwan Hanif is a content creator, influencer, and
YouTuber specializing in automotive.
6.
Matteo Guerinoni is a former motorcycle racer, G.P.
motorcycle commentator, and owner of several Italian restaurants in Jakarta and
Bali.
With a mean value of 4.16 and a standard deviation of 0.937, Table 4
shows that all indicators of the Social Media Influencer variable have good
value results, which proves that respondents agree that Social Media
Influencers are important to the TEKIRO Handtools brand.
Instrument Test
Validity Test
Table 5. Validity Test Results
|
Variables |
Indicator |
Loading
Factor |
Conclusion |
|
Purchase Intention |
PI1 |
0.647 |
Valid |
|
PI2 |
0.631 |
Valid |
|
|
PI3 |
0.759 |
Valid |
|
|
PI4 |
0.736 |
Valid |
|
|
PI5 |
0.793 |
Valid |
|
|
PI6 |
0.732 |
Valid |
|
|
Product Development |
PP1 |
0.784 |
Valid |
|
PP2 |
0.799 |
Valid |
|
|
PP3 |
0.779 |
Valid |
|
|
PP4 |
0.757 |
Valid |
|
|
Promotion |
PR1 |
0.769 |
Valid |
|
PR2 |
0.730 |
Valid |
|
|
PR3 |
0.756 |
Valid |
|
|
PR4 |
0.792 |
Valid |
|
|
PR5 |
0.741 |
Valid |
|
|
PR6 |
0.712 |
Valid |
|
|
Social media influencers |
ISM1 |
0.872 |
Valid |
|
ISM2 |
0.813 |
Valid |
|
|
ISM3 |
0.770 |
Valid |
Source: processed by researchers, 2024
The table of validity test results shows that all indicators are
considered valid because the value is ≥ 0.5.
Reliability Test
Table 6.
Reliability Test Results
|
Variables |
Cronbach's Alpha |
Conclusion |
|
Purchase
Intention |
0.864 |
Reliable |
|
Product
Development |
0.861 |
Reliable |
|
Promotion |
0.885 |
Reliable |
|
Social
Media Influencers |
0.859 |
Reliable |
Source: processed by researchers, 2024
Table 6. shows that the Cronbach's Alpha value generated by the Purchase
Intention variable is 0.864, the Product Development variable is 0.861, the
Promotion variable is 0.885, and the Social Media Influencer is 0.859. The four
variables are said to be reliable because they have met the requirements for
Cronbach's Alpha value, which is ≥ 0.70.
Goodness of Fit (GOF) Test

Figure 6. Model Measurement Results Before
Modification
Source:
processed by researchers, 2024
In Figure 6. it can be seen that the Chi-Square value is 372,088, which
still shows a large enough number and a Probability of 0.000. In addition,
other numbers are shown by RMSEA of 0.067, AGFI of 0.863, IFI of 0.942, TLI of
0.932, and CFI of 0.942, which are also considered as a whole not meeting all
Good Fit criteria, therefore to get a model according to the criteria it is
necessary to do Modification Indices. To get fit results, the researcher
modified several indicators with large errors according to the modification
indices, namely the PR2 & PR3 Promotion variable and the PI2 Purchase
Intention variable. The modifications' results are expected to provide a
Goodness of Fit value by the criteria.

Figure 7.
Model Measurement Results After Modification
Source: processed by
researchers, 2024
After modifying the model shown in Figure 7, the Goodness of Fit criteria
have been met, as shown by the Chi-Square value of 92.486, Probability of
0.247, AGFI of 0.949, IFI of 0.997, CFI of 0.997, RMSEA of 0.017, Cmin/DF of
1.101, and TLI of 0.996. Based on the overall value, the model has met the
criteria, so the research can proceed to the next method.
Table 7.
Goodness of Fit Test Results
|
Goodness of Fit |
Cut off Value |
Results |
Model Evaluation |
|
Chi-Square |
The smaller, the better |
92.489 |
Marginal Fit |
|
DF (degree of freedom) |
The bigger, the better |
84 |
Achieved |
|
CMin/ DF |
≤ 2 |
1.101 |
Good Fit |
|
Probability |
≥ 0,05 |
0.247 |
Good Fit |
|
RMSEA |
≤ 0,08 |
0.017 |
Good Fit |
|
IF |
≥ 0,90 |
0.997 |
Good Fit |
|
AGFI |
≥ 0,90 |
0.949 |
Good Fit |
|
TAG |
≥ 0,95 |
0.996 |
Good Fit |
|
CFI |
≥ 0,95 |
0.997 |
Good Fit |
Source: processed by researchers, 2024
Hypothesis Testing Results
In conducting hypothesis testing, C.R. (Critical Ratio) and P-value are
needed to see how much Influence a variable has on other variables. C.R. value
≥ 1.967 and p-value ≤ 0.05 are ideal results expected in a research
study. Table 4.9 shows estimated results, C.R. (critical ratio) values, and
p-values taken based on standardized regression weights. Researchers also
attached the results of the Sobel test using quantpsy.org software.
Table 8. Standardized Regression Weights
|
Description |
Estimate |
S.E. |
C.R. |
P-Value |
|
PP�
PI |
1.093 |
0.139 |
7.891 |
*** |
|
PR�
PI |
-0.169 |
0.129 |
-1.314 |
0.189 |
|
PP�
PI�
ISM |
0.203 |
0.072 |
2.823 |
0.00419 |
|
PR�
PI�
ISM |
-0.031 |
0.027 |
-1.152 |
0.00229 |
Source: processed by researchers, 2024
Based on Table 8, it can be stated that there are two hypotheses accepted
by fulfilling the conditions C.R.≥ 1.967 and p-value ≤ 0.05 and 2
hypotheses rejected. The results of hypothesis testing as shown in Table 4.10,
which is the result of testing the research hypothesis.
Table 9. Hypothesis Test Results
|
Description |
Estimate |
C.R. |
P-Value |
Decision |
|
|
H1 |
Product Development has a positive and significant effect on Purchase Intention. |
1.093 |
7.891 |
*** |
Accepted |
|
H2 |
Promotion has a positive and significant effect on Purchase Intention. |
-0.169 |
-1.314 |
0.189 |
Rejected |
|
H3 |
Product
Development positively and significantly affects Purchase Intention moderated
by Social Media Influencers. |
0.203 |
2.823 |
0.00419 |
Accepted |
|
H4 |
Promotion
positively and significantly affects Purchase Intention, which Social
Media Influencers moderate. |
-0.031 |
-1.152 |
0.00229 |
Rejected |
*** close to 0.000
Source: processed by
researchers, 2024
H1 Product Development has a positive and significant effect on Purchase
Intention.
The first hypothesis proves that Product Development positively and
significantly affects purchase intention. Based on Table 9, the results of the
C.R. (critical ratio) value obtained from H1 are 7.891, and the p-value is
close to 0.000; it is stated that H1 has met the requirements for the C.R.
value and p-value because the C.R. value is more than> 1.967 and the p-value
is less than <0.05. There is also an estimated coefficient value of 1.093.
So, this proves that the first hypothesis is accepted.
H2 Promotion has a positive and significant effect on Purchase Intention.
The second hypothesis proves that Promotion positively and significantly
affects purchase intention. Based on Table 9, the results of the C.R. (critical
ratio) value obtained from H2 are -0.169 and a p-value of 0.189; it is stated
that H2 does not meet the requirements for the C.R. value and p-value because
the C.R. value is less than 1.967 and the p-value is more than 0.05. There is
also an estimated coefficient value of -0.169. So, this proves that the second
hypothesis is rejected.
H3 Product Development positively and significantly affects Purchase
Intention moderated by Social Media Influencers.
To test the third hypothesis, the Sobel test was carried out using the
analytics calculator analysis tool to help measure the moderation hypothesis.

Figure 8. Product Development Sobel Test Results
Source: Data processed by
researchers, 2024
The third hypothesis proves that Product Development positively and
significantly affects Purchase Intention moderated by Social Media Influencers.
Based on Table 9, the results of the C.R. (critical ratio) value obtained from
H3 are 2.84 and a p-value me 0.004; it is stated that H3 has met the
requirements of the C.R. value and p-value because the C.R. value is more than
1.967 and the p-value is less than 0.05. There is also an estimated coefficient
value of -0.042. So, this proves that the third hypothesis is accepted.
H4 Promotion positively and significantly affects Purchase Intention
moderated by Social Media Influencers.
To test the third hypothesis, the Sobel test was carried out using the
analytics calculator analysis tool to help measure the moderation hypothesis.

Figure 9.
Promotion Sobel Test Results
Source: Data processed by
researchers, 2024
The fourth hypothesis proves that
Promotion has no significant positive effect in moderating Social Media
Influencers on Purchase intention. Based on the hypothesis testing carried out,
the results of the C.R. (critical ratio) value obtained are -3.04 and a p-value
of 0.002 with an estimated value of 0.017; it is stated that H4 does not meet
the requirements for the C.R. value and p-value because the C.R. value is less
than 1.967 and the p-value is less than 0.05. So, this proves that the fourth
hypothesis is rejected. So, this proves that the fourth hypothesis is rejected.
Comparison of Direct and Indirect Effects
From the results of the hypothesis testing above, the researcher compares
the direct and indirect effects between hypotheses H1 .vs. H3 and H2 .vs. H4,
to determine which effect is better.
Table 10. Comparison of Direct and Indirect Effects
|
Hypothesis |
Influence |
Estimate |
Status |
|
H1 |
Product
development� Purchase
Intention |
1.093 |
Direct
Influence is better |
|
H3 |
PProduk� Purchase
Intention� Influencer |
0.203 |
|
|
H2 |
Promotion� Purchase
intention |
-0.169 |
Moderated
Influence is better |
|
H4 |
Promotion� Purchase
Intention� Influencer |
-0.031 |
|
Source: Data processed by
researchers, 2024
Discussion
Product Development has a positive and significant effect on Purchase
Intention.
The first hypothesis in this study shows that the hypothesis is accepted.
The results of this study indicate that product development has a significant
positive effect on Purchase Intention for TEKIRO brand handtools products. The
majority of respondents are male (72.4%), aged 25-34 years (53.4%), and have a
bachelor's degree (52.8%). Work as private employees (54.5%), followed by
technicians/mechanics/craftsmen (21.9%) and entrepreneurs (13.9%).
This is evident from the Mean value of 4.24 with a Critical Ratio (C.R.)
value of 8.038 and a p-value close to 0.000, greater than 1.967 and less than
0.05. In addition, the value of the estimate of 0.984 also strengthens this
evidence. These results support the first hypothesis, H1, which states that
Product Development positively affects Purchase intention. The results of this
hypothesis test align with research conducted by (Su
et al., 2022), who also found a positive
relationship between product development and purchase intention. The findings
of this study strengthen the argument that customers tend to choose products
that continue to improve quality and innovation.
Promotion has a positive and
significant effect on Purchase Intention.
The second hypothesis in this study shows that the hypothesis is
rejected. This study's results indicate promoPromotiontively influences
Purchase Intention for TEKIRO brand handtools products. This can be seen from
the C.R. (Critical Ratio) value of -0.534 and a p-value of 0.593. The C.R.
value is less than 1.967, and the p-value is greater than 0.05, which means
that H2 does not meet the criteria for hypothesis acceptance. Also, the
estimated coefficient value of -0.06 states no significant positive influence
between promotion and purchase intention.
There are several possible reasons why Promotion dPromotionave a
significant effect on purchase intention in this study. One possibility is that
the promotional strategy carried out by PT ASA has not been right on target or
less effective in influencing consumers.
The results of hypothesis testing from this study contradict several
previous studies that found a positive influence between promotion and purchase
intention, namely: (Donovan,
2023); (Hidayat
et al., 2023); (Gamage
et al., 2022); (Wati
& Indiani, 2022); (Sondari
et al., 2023). However, this result is in
line with research conducted by (Grace
& Pardede, 2023), who also found that Promotion
hPromotionnificant positive effect on purchase intention.
Product Development positively and significantly affects Purchase Intention
moderated by Social Media Influencers.
The third hypothesis in this study shows that the hypothesis has been
accepted. The third hypothesis, H3, examines the effect of product development
on Purchase Intention, which is moderated by social media influencers, as
evidenced by the Critical Ratio (C.R.) value of 2.84 and a p-value of 0.004.
The C.R. value is more than 1.967, and the p-value is less than 0.05,
indicating that these results are statistically significant. The estimated
coefficient of 1.279 also strengthens the evidence of a significant positive
effect, which means that Social Media Influencers strengthen product
development on Purchase Intention. These results indicate that PT Altama Surya
Anugerah (ASA) can increase consumer buying interest in TEKIRO hand tools
products because Social Media Influencers can serve as a bridge between
businesses and customers, providing more credible and convincing information
about the advantages of TEKIRO products. Interesting and informative content
from social media influencers can make consumers more interested in TEKIRO
products.
The results of this hypothesis test are in line with research conducted
by (Lefina,
2022); (Lefina,
2022); (Erme�,
2022); (Al-Muani
et al., 2023); ((Wati
& Indiana, 2022); (Sondari
et al., 2023); (Nadia
et al., 2023); (AL-Sous
et al., 2023) which states that Social Media
Influencers moderate or strengthen the effect of Product Development on
Purchase Intention.
Promotion positively and significantly affects Purchase Intention, which
Social Media Influencers moderate.
The fourth hypothesis in this study shows that the hypothesis has been
rejected. The fourth hypothesis, H4, examines the effect of Promotion on
Purchase Intention moderated by Social Media Influencers; this is indicated by
the Critical Ratio (C.R.) value of -3.04 and a p-value of 0.002 with an
estimated value of 0.017. This result certainly does not meet the criteria for
hypothesis acceptance; where the C.R. value should be greater than or equal to
1.967 and the p-value is less than or equal to 0.05, but with a P-value that is
included in this test standard, it could be that Social Media Influencers can
strengthen Promotion on Purchase Intention, we can see from the selection of
the right influencer, influencer credibility, or the match between the
influencer and the target market which can strengthen the effectiveness of
Promotion.
Promotions of this hypothesis test align with research conducted by Grace
& Pardede (2023), which also found that
Promotion hPromotionnificant positive effect on purchase intention. However,
this is not in line with research from Wati and Indiana (2022). (Wati
& Indiani, 2022)Sondari
et al. (2023) state that Promotion has and
significant effect on Purchase Intention, which Social Media Influencers
moderate.
CONCLUSION
The results of this study prove that the
first hypothesis, H1, and the third hypothesis, H3, are accepted. This is
because the four hypotheses' C.R. value and P-value value meet the
requirements: the C.R. value ≥ 1.967 and the P-value value ≤ 0.05.
Meanwhile, the second hypothesis, H2, and the fourth hypothesis, H4, are
rejected. This is because the C.R. value and P-value of the six hypotheses do
not meet the C.R. value ≥ 1.967 requirements and P-value ≤ 0.05.
The results of this study provide a very strong basis for management
implications that PT ASA and other companies can implement in the hand tool
industry in Indonesia. Companies should prioritize sustainable and innovative
Product Development or R&D departments. Continuous product innovation is
important to maintain competitiveness in the market, as consumers' needs and
expectations change every year. This is supported by the results of the study,
which show that Product Development has a significant positive effect on
Purchase Intention (with an estimated value of 0.984, C.R. 8.038, and p-value
close to 0.000) and is strengthened by the role of Social Media Influencers
(with an interaction estimate value of 1.279, C.R. 2.84, and p-value 0.004).
This study also highlights the potential of a credible and relevant Social
Media Influencer as a powerful and effective strategic tool in increasing
consumer purchase intention for handtools products in Indonesia.
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