The Role of Organizational Culture and Information Technology in Improving Employee Performance through Job Satisfaction (A Study at PT XYZ)
DOI:
https://doi.org/10.58344/jws.v5i2.1631Keywords:
Organizational Culture, Information Technology, Job Satisfaction, Employee PerformanceAbstract
The purpose of this study was to determine the effect of organizational culture and information technology on employees’ performance through job satisfaction in PT SUCOFINDO SBU Laboratorium. The data collection method used a questionnaire. The data analysis methods used in this study were path analysis and soble test. The results of this study indicate that organizational culture has a positive and significant effect on job satisfaction, information technology has a positive and significant effect on job satisfaction, organizational culture has a positive and significant effect on employee performance, information technology has a positive and significant effect on employee performance, job satisfaction has a positive and no significant effect on employee performance, organizational culture has a positive and no significant effect on employee performance through job satisfaction, and information technology has a positive and significant effect on employee performance through job satisfaction. This study concludes that information technology plays a crucial role in enhancing employee performance, both directly and through job satisfaction. The theoretical implication of this research is the confirmation of job satisfaction's mediating role in the relationship between information technology and employee performance. Practically, the findings suggest that PT SUCOFINDO SBU Laboratorium should focus on improving organizational culture, optimizing information technology utilization, and enhancing job satisfaction to boost employee performance. Future research is recommended to explore additional variables and expand the research context to different industries.
References
Al-Sada, M., Al-Esmael, B., & Faisal, M. N. (2017). Influence of organizational culture and leadership style on employee satisfaction, commitment and motivation in the educational sector in Qatar. EuroMed Journal of Business, 12(2), 163–188. https://doi.org/10.1108/EMJB-02-2016-0003
Bulte, A. F. ten. (2018). What is Industry 4.0 and what are its implications on HRM practices? 1–23. Retrieved from http://essay.utwente.nl/75439/
Cronley, C., & Kim, Y. (2017). Article information?: Intentions to Turnover?: A Moderated Mediated Model. Leadership & Organization Development Journal, 38(2).
Dessler, G. (2017). Human Resource Management. (15th edition). Harlow: Pearson Education.
Hidayah, T., & Tobing, D. S. K. (2018). The influence of job satisfaction, motivation, and organizational commitment to employee performance. International Journal of Scientific and Technology Research, 7(7), 122–127.
Indrasari, M. (2017). Kepuasan Kerja dan Kinerja Karyawan Tinjauan dari Dimensi Iklim Organisasi, Kreativitas Individu, dan Karakteristik Pekerjaan (ke-1). Yogyakarta: Indomedia Pustaka.
Jannah, M. (2016). Pengaruh Budaya Organisasi Terhadap Kinerja Karyawan Melalui Komitmen Organisasi sebagai Variabel Intervening (Studi Pada PT.PG Rajawali I Surabaya). Jurnal Ilmu Manajemen, 4(2), 495–504.
Kementerian Perindustrian Republik Indonesia. (2018). Making Indonesia 4.0: Strategi RI Masuki Revolusi Industri Ke-4. Retrieved from https://www.kemenperin.go.id/artikel/18967/Making-Indonesia-4.0:-Strategi-RI-Masuki-Revolusi-Industri-Ke-4
Kucharska, W., & Erickson, G. S. (2019). The influence of IT-competency dimensions on job satisfaction, knowledge sharing and performance across industries. VINE Journal of Information and Knowledge Management Systems, 50(3), 387–407. https://doi.org/10.1108/VJIKMS-06-2019-0098
Kuswati, Y. (2020). The Influence of Organizational Culture on Employee Performance. Budapest International Research and Critics Institute (BIRCI-Journal)?: Humanities and Social Sciences, 3(1), 296–302. https://doi.org/10.33258/birci.v3i1.761
Nuskiya, A. F. (2018). The Effect of Information Technology on Employees’ Performance in the Banking Industry in Sri Lanka. Empirical Study Based on the Banks in Ampara District. European Journal of Business and Management, 10(16), 47-52–52.
Obedgiu, V. (2017). Human resource management, historical perspectives, evolution and professional development. Journal of Management Development, 36(8), 986–990. https://doi.org/10.1108/JMD-12-2016-0267
Pawirosumarto, S., Sarjana, P. K., & Gunawan, R. (2017). The effect of work environment, leadership style, and organizational culture towards job satisfaction and its implication towards employee performance in Parador hotels and resorts, Indonesia. International Journal of Law and Management, 59(6), 1337–1358. https://doi.org/10.1108/IJLMA-10-2016-0085
Robbins, S. P., & Judge, T. A. (2015). Perilaku Organisasi (Organizational Behavior) (16th ed.). Jakarta Selatan: Penerbit Salemba Empat.
Rofano, E. C., & Utami, S. S. (2019). Pengaruh Penggunaan Teknologi Informasi, Kompleksitas Tugas, Dan Lingkungan Kerja Terhadap Kinerja Pegawai. Jurnal Ekonomi Dan Kewirausahaan, 19, 541–550.
Rozanna, N., Adam, M., & Majid, M. S. A. (2019). Does Job Satisfaction Mediate the Effect of Organizational Change and Organizational Culture on Employee Performance of the Public Works and Spatial Planning Agency?? 21(1), 45–51. https://doi.org/10.9790/487X-2101044551
Soomro, B. A., & Shah, N. (2019). Determining the impact of entrepreneurial orientation and organizational culture on job satisfaction, organizational commitment, and employee’s performance. South Asian Journal of Business Studies, 8(3), 266–282. https://doi.org/10.1108/SAJBS-12-2018-0142
Sugiarto, I. (2018). Organizational climate, organizational commitment, job satisfaction, and employee performance. Diponegoro International Journal of Business, 1(2), 112. https://doi.org/10.14710/dijb.1.2.2018.112-120
Sung, T. K. (2018). Industry 4.0: A Korea perspective. Technological Forecasting and Social Change, 132(October 2017), 40–45. https://doi.org/10.1016/j.techfore.2017.11.005
Susan, E. (2019). Manajemen Sumber Daya Manusia Eri Susan 1. Jurnal Manajemen Pendidikan, (2), 952–962.
Terek, E., Miti?, S., Cvetkoska, V., Vukonjanski, J., & Nikoli?, M. (2018). The influence of information technology on job satisfaction and organizational commitment. Dynamic Relationships Management Journal, 7(2), 39–49. https://doi.org/10.17708/DRMJ.2018.v07n02a04
Whysall, Owtram, & Brittain. (2018). The New Talent Management Challenges of Industry 4.0. Journal of Management Development, 1–15.
Wiguna, I. N. A., Suryani, N. K., & Yuesti, A. (2020). Use Of Information Technology On Employee Performance (A Case Study At Bali Province Government Office). International Journal of Sustainability, Education, and Global Creative Economic (IJSEGCE), 3(2), 446–452. https://doi.org/https://doi.org/10.1234/ijsegce.v3i2.150
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Muhamaad Ilham, Anwar T
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International. that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
