Realizing Inclusive Zakat Services: A Case Study of Accessibility for People with Disabilities at Baznas Bekasi Regency
DOI:
https://doi.org/10.58344/jws.v5i9.1714Keywords:
Inclusive Zakat, Accessibility, Persons with Disabilities, Maq??id al-shar?‘ahAbstract
This study analyzes the implementation of inclusive zakat services through a single-case study of accessibility for persons with disabilities at BAZNAS Bekasi Regency and identifies the barriers and strategies required to establish disability-friendly zakat services. A qualitative single-case design was applied. Data were obtained from semi-structured interviews with eighteen informants comprising zakat managers, amil, distribution officers, mustahik with disabilities and family caregivers, participatory observation at service points, an accessibility audit of institutional digital channels against WCAG 2.2, and analysis of standard operating procedures, distribution records and reports. Data were analyzed through reduction, display, and conclusion drawing and verification, with source triangulation, member checking and an audit trail. The study found that accessibility is uneven along the service chain. Information delivery and distribution were comparatively accessible, whereas digital access was the weakest link: the institutional website and online forms failed key WCAG 2.2 criteria on text alternatives, contrast, form labelling and keyboard operability, leaving screen reader users dependent on others. Administrative requirements could not be completed unaided by mustahik with intellectual and psychosocial disabilities, physical facilities met basic provisions but lacked guiding blocks and accessible sanitation, no officer had received formal disability service training, and post distribution mentoring was not standardized. Five strategies were derived from these findings: periodic accessibility audits, a disability service standard operating procedure, amil capacity building, WCAG 2.2 compliant digital channels, and impact based monitoring. Read through maqasid al-shari'ah, accessible zakat services protect life, intellect, property, dignity and religion, and strengthen social justice and institutional trust.
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