Implementation of Policies on The Provision of Services to The Community of Kuningan Regency at SAMSAT

Adinda Salwa Salsabila — 2026-07-06

The One-Stop Integrated Administration System (SAMSAT) is a public institution responsible for motor vehicle administration. In practice, several issues remain, such as burdensome procedures, disruptions to technology-based service systems, variations in service quality as perceived by the public, and coordination problems. These conditions indicate a discrepancy between established service policies and their implementation in practice. Drawing on Mirelee S. Grindle’s theory, this study aimed to analyze the implementation of service policies at SAMSAT Kuningan, identify the factors supporting and hindering their implementation, and formulate strategies to improve policy implementation. This research employed a descriptive qualitative approach, with data collection techniques including observation, documentation, and interviews. The results indicated that the implementation of service policies at SAMSAT Kuningan had generally proceeded adequately based on indicators of policy content and implementation context. However, several operational challenges persisted, including information system disruptions, suboptimal use of digital services by some members of the public, and complaints regarding service responsiveness. Inter-agency cooperation, availability of service facilities, and digital service innovations were identified as key supporting factors in implementation.

Legal Analysis of The Non-Processing Revitalization Project of Jungjang Market in Cirebon Regency

Legian Dwi Ratsa — 2026-07-08

Following the 2015 fire, Jungjang Market was revitalized through a Bangun Guna Serah (BGS), or Build-Operate-Transfer (BOT), partnership between the Jungjang Village Government and PT Dunia Milik Bersama. However, the project has been stalled since August 2023 due to its unilateral termination by the Jungjang Village Government, resulting in losses for investors and traders. This study aims to analyze the authority of the Village Government in the Jungjang Market revitalization project, assess the project termination from the perspective of abuse of authority, and investigate the forms of accountability and legal remedies available to the injured parties. This research employs a normative-empirical legal approach by examining primary legal materials, including Law Number 6 of 2014, Law Number 25 of 2007, Law Number 30 of 2014, and Law Number 31 of 1999, as well as secondary legal materials. The empirical aspect was conducted through interviews with stakeholders, including the Village Government, investors, traders, and relevant agencies, as well as field observations. The results of the study indicate that the Jungjang Village Government had the authority to carry out the BGS/BOT partnership. However, the unilateral termination of the project fulfilled the elements of abuse of authority because it was carried out without a clear legal basis, exceeded the scope of authority, and disregarded the agreed dispute resolution mechanism. Investors may pursue arbitration, civil lawsuits, or lawsuits before the State Administrative Court (Pengadilan Tata Usaha Negara/PTUN), while traders may file claims for compensation.

Journal of World Science

Implementation of Policies on The Provision of Services to The Community of Kuningan Regency at SAMSAT

Legal Analysis of The Non-Processing Revitalization Project of Jungjang Market in Cirebon Regency